Placing an order with us is simple and secure. Select the piece(s) you wish to purchase and click on the button 'Add to Bag'.To complete your order, simply follow the instructions through the checkout process. Your credit card details will be requested at the end of the checkout process and, after provided, your order will be confirmed. We also offer the option to place your order over the phone. Please call or WhatsApp us at +351 914 119 636 to do so.
Your AJJewels purchase will be packaged in a signature AJJewels box. Our packaging is more than protection, it's a statement of our commitment to your diamond's value. It is meticulously detailed to ensure secure and pristine delivery of your jewel.
Resizing is offered for specific items. To find out more, please contact Customer Service at +351 914 119 636
Yes, theajjewels.com is a safe platform where you can place your online order. It is important to us that our website server is extremely secure, therefore we ensure that industry-standard encryption technologies are used when transferring and receiving customer data.
Should you need extra support or advice on your purchase, you can reach us out by WhatsApp or contact us at +351 914 119 636
The prices displayed on theajjewels.com might be subject to change. The price listed on the day of the purchase is what AJJewels will charge you.
It is not possible to place an order through the website without an email. To do so, please contact our Customer Support at +351 914 119 636.
After submitting the order, the payment method cannot be changed. Regarding the delivery address, please contact our customer support team at +351 914 119 636 to find out if it is still possible to make this change.
Unfortunately, we currently accepting only one payment method per order. We recommend that you make a separate order per purchase if you wish to order multiple pieces with different payment cards/methods.
Opening an AJJewels account to place an order on theajjewels.com means that your personal details will be securely saved so that you can ensure a faster check-out process. You can also sign-in at any time and track your online orders easily. Registering a fan account also allows you to save items to a wish list and access exclusive previews on the latest products.
AJJewels treats the privacy of its clients with the utmost importance. To find out more about how AJJewels handles and protects your data, please visit our Privacy Policy and Cookie Policy. In case you have any further questions, please reach us out via email info@theajjewels.com
Taxes are currently at 23%, which amount is included in the retail price. For any questions related to tax charges, please reach out to our Customer Service team at +351 914 119 636
The delivery time may vary. If it is an order of a jewel from the website, the delivery time is up to 15 days. However, if you make a purchase of a custom jewel, the delivery time is up to 30 days.
Online orders placed on theajjewels.com can be shipped worldwide. All orders are shipped via DHL. For more information, please contact our Customer Service team at +351 914 119 636
To get assistance on how to return the order, kindly reach out to our Customer Service team at +351 914 119 636
Online orders have a 14-day return policy, which is activated on the date you receive your order.
Yes, you will receive an email with the tracking details once your order has been shipped. You can also check the status of your order on the tab “My Account”, which allows you to track your order.
All orders are sent in an AJ Jewels wrapping box that contains the box with your jewel, the respective certificate, an AJ Jewels bag and a sizer.
If the item has not yet been shipped, you are still able to change the delivery address. To do so, please reach out to our Customer Service team at +351 914 119 636
The order confirmation, delivery notification and invoice for your order will be sent out to you to the email address provided during the check out.
By using your jewels in contact with your skin permanently, you’re exposing not only to accidental knocks but also pollution and weather conditions. That means extra care and attention are required. Here are a few of our recommendations for you keep you jeweks as in the original conditions: Remove your jewels when practicing sports, cooking or gardening; Avoid contact with cosmetic and household cleaning products; Avoid sudden temperature changes; Store your jewels in an individual case.
Soak your jewells regularly for a few minutes in warm water, and with a neutral pH soap. After, brush it gently with with a very soft toothbrush and rinse it carefully in warm water. Finally, dry and buff it with a soft cloth.
Always try to protect it from any potential knocks. Even the hardest of all precious stones - diamonds-, may become broken or ground down if repeated blows occur. Also, keep your jewel clean if the stones start having a dull appearance.
It is important to consider that this kind of technique involves the removal of a fine outer layer of the piece. Therefore, we don’t recommend to have your piece polished regularly.
All our diamonds are evaluated and assessed according to the categories of the Diamond Quality addressed by the GIA: Cut, Color, Clarity and Carat. These characteristics are known as the 4Cs and each determine the uniqueness of a diamond.
After a diamond has been analyzed and graded, the Gemological Institute of America (GIA), an independent laboratory and the world's foremost authority on diamonds, issues a GIA certificate. This certificate is a record of the quality and properties of a stone. If the diamond you have chosen has a GIA certificate, we will send it to you together with your order.
All jewels with diamonds over 0.50 carats are accompanied by a GIA certification.
At AJ Jewels we only use natural diamonds with a clarity FL/IF to VS1-VS2, a color grade D-H and always excellent cut. The variety and the multi-shaped diamond jewels are what makes our brand so unique and special. We can also create pieces with rare types of diamonds by demand of our clients.
Every jewel you purchase from us is always accompanied by an AJ Jewels certificate that contains all the information pertaining to the jewel and serves as its guarantee. In addition, all jewels containing diamonds of 0.50ct or more are also accompanied by a GIA certification.
Explore additional details about our care & repair suggestion, about our diamonds, and size guide in the section below.
