Your order will be dispatched within 15 days if it is a jewelry piece from the website and within 30 days if it is a custom jewelry piece.In the case of ordering both, we will hold the other items so we can send the complete order together. You may request multiple shipments in this scenario to receive your other items sooner by contacting us at info@theajjewels.com.
Once your order has been processed you will receive a tracking number and details via email. The delivery service is carried out by DHL and requires a signature upon delivery. The average transit times are as follows (please consider extra time for your customs check and don't forget that if you choose an article in pre-order, this time frame starts only after shipment):
Europe and UK: 1-3 working days
USA, Canada: 1-5 working days
Australia, South Korea, Hong Kong, Taiwan, China, Singapure, Japan, UAE, Rest of the world: 2- 5 working days
Delivery is made from monday to friday during working hours. If you are not at home we recommend that you gave us an alternative address. If you choose to refuse your order package, you will be responsible for any duties, taxes and/or customs charges that are incurred and the cost of returning the package to our Portuguese address. This amount will be deducted from your refund.
We are based in Portugal (Europe), so please note that the customer is responsible for the payment of any extra duties, customs, import charges or taxes imposed by the destination country. No charges or customs will be applied to orders delivered to countries within the European Union.
Please double check all personal and postage details when completing your order as AJJewels does not take responsibility for missing packages (phone number, correct email, door number). We may not accepted deliver to PO.
Your returned items must arrive at our office within 14 days after you receive them. Custom products, cannot be returned.
You may receive a refund of your purchase price before shipping costs once the item has been returned in its original condition.
If our tests prove that the items were already worn or changed (except for fitting purposes), we will not accept them. The items will be sent again to the customer, with no warning.
We are not responsible for returned items lost in the mail or customs, so please collect your tracking information for good measure.
Please follow this steps:
Prepare the return formulary with your name and order number (Click here).
After we receive the items, allow 1-7 business days for the refund, without shipping costs.
