This page contains the terms & conditions for shopping at AJJewels. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree with these terms & conditions.
By placing an order at AJJewels, you state that you are at least 18 years old (or have permission from an adult to do so) and accept these terms & conditions which shall apply to all orders placed or to be placed at AJJewels, for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
By accepting these conditions, you agree to the above:
We make every effort to ensure that the pricing displayed on our website is correct. However, we reserve the right to change all product pricing without notice.
Once your order has been processed you will receive a tracking number and details via email.The average transit times are as follows (please consider extra time for your customs check and don't forget that if you choose an article in pre-order, this time frame starts only after shipment):
Europe and UK: 1-3 working days
USA, Canada: 1-5 working days
Australia, South Korea, Hong Kong, Taiwan, China, Singapure, Japan, UAE, Rest of the world: 2- 5 working days
We are based in Portugal (Europe), so please note that the customer is responsible for payment of any extra duties, customs, import charges or taxes imposed by the destination country for delivery. No charges or customs will be applied to orders delivered to countries within the European Union.
If you choose to refuse your order, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package and also the cost of returning the package to our Portuguese address. This amount will be deducted from your refund.
We endeavor to respond to all customer complaints or queries within five working days.
Events outside AJJewels's control, which are not reasonably foreseeable, shall be considered force major, meaning that AJJewels is released from AJJewels's obligations to fulfill contractual agreements. An example of such events is government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
All products remain AJJewels's property until a full payment is made. The price applicable is the one set on the date which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have a permission from an adult to buy on AJJewels.
All transfers conducted through AJJewels are handled and transacted through third-party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions of the payment gateway chosen for the transaction as they are responsible for the transactions made.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are a responsibility of the costumer.
Your returned items must arrive at our office within 14 days after you receive them.
AJJewels holds the right to cancel and refund any order(s) that are suspected to be made in a fraudulent or otherwise harmful way in order to secure the safety of our consumers’ transactions via our online services.
AJJewels reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site and/or forward information on transactions to authorities or payment provider. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
THE AJJ, LDA , Rua Brito e Cunha Nº 254 1ºA 4450-082 Matosinhos (Porto), NIF 516712195, info@theajjewels.com.
